Terms of Sale
Available for all qualifying orders in the contiguous US. Offers are subject to change without notice.
30 Day Money Back Guarantee
Jackery offers a 30-day money back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product, we will refund the full purchase price. To return an item, please click here and submit the required information, or contact us via phone during our normal business hours. In order to return your Product under the 30 day money back guarantee, please check that:
You have purchased the product directly from Jackery (via phone or via the Website).
You contact Jackery and begin the return process within 30 days from the original shipment date.
The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number
2 Year Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period of 24 months subject to the exclusions set forth. This warranty statement sets forth Jackery’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sales of our products.